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Refund Policy

When MKRap can refund a video pack, what cannot be refunded, how failed videos are handled and how to ask for a refund.

Last updated: 2026-10-25

Effective date: 2026-10-25

MKRap sells packs of AI rap videos (1, 3 or 5 videos) for a one-time payment. Because each video is a digital service that uses computing power as soon as it is made, we offer refunds only in the cases below.

1. When you can get a refund

You can request a refund if all of these are true:

  • You bought the pack on https://mkrap.com.
  • There is a verifiable technical problem on our side, for example: you were charged twice, you paid but the videos were not added to your account, or MKRap was unavailable for more than 24 hours and you could not make your videos.
  • The videos you ask to be refunded have not been used. If some videos from the pack were already made, any approved refund only covers the unused videos.

2. What we cannot refund

  • Videos that were made successfully, including ones you downloaded or shared. A finished video cannot be returned.
  • Videos you no longer want after they were made, or a change of mind about the style of a finished video.
  • Accounts closed for breaking our Terms of Service, for example using photos of celebrities or of people who did not agree.

3. Failed videos

If a video fails to generate, the video is returned to your account automatically and you can try again. This is not a cash refund. If a failed video was not returned, email us and include the time you tried.

4. How to request a refund

Email support@mkrap.com with the subject Refund Request - <order number> and include: the email you used to sign in and pay, the order number or Stripe receipt, the purchase date and pack, and a short description of the problem with screenshots if you have them. We reply within 2 business days.

5. Timeline

  • Review: 1–2 business days. We check the payment and the videos used.
  • Decision: we email you whether the refund is approved and, if not, why.
  • Payout: approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

6. Chargebacks

Please contact us before opening a chargeback; it is faster for you. We may dispute chargebacks that go against this policy, and an account may be paused while a chargeback is open.

7. Changes

We may update this policy. The new version will be posted on this page with a new effective date. Questions: support@mkrap.com.